Creditors such as Arvato Financial Solutions use computer systems (often known as customer relationship management systems) to keep on top of their debtors. They often follow a debt process which will make them the most profit. These methods are often seen as aggressive and you may have seen documentaries and news articles criticising the heavy-handed nature of debt collectors and bailiffs. Although the Government have come some way to reduce their powers, the main tactic continues: intimidation.
The first point of contact which Arvato Financial Solutions may use will be an introductory phone call and letter. This is to set out their pre-action protocol. You will usually receive (in writing) a letter explaining the total amount of debt owed, any charges/penalties which may have been accrued and a tight deadline for you to repay the debt in full. The letter will usually mention what steps will happen if you do not pay the debt in full. These steps are usually:
A home visit
A county court judgement (CCJ), issued by Arvato Financial Solutions Limited if you fail to repay the debt within this tight deadline
A threat of bankruptcy (usually if the debt is over £750)
Letters like this are very standard with every credit provider and not just Arvato Financial Solutions. It is important to not take these letters personally. There is help at hand, but you should act quickly. To get more information visit #arvato.
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